At Coleman Sales Store, we’re committed to providing quality outdoor gear, power tools, and camping equipment with reliable shipping and a hassle-free return process. Please review our policies below to ensure a smooth shopping experience.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to certain Asian countries and remote areas.

International Shipping

For international customers:

  • You are responsible for any customs duties, taxes, or fees
  • Please ensure your shipping address is complete and accurate
  • Delivery times may be longer than estimated due to customs processing

Returns & Exchanges

We stand behind our products and want you to be completely satisfied with your purchase. If you’re not happy with your item, we offer a straightforward return process.

Return Policy Overview

  • Return Window: 15 days from receipt of your order
  • Condition: Items must be unused, in original packaging with all tags and accessories
  • Proof of Purchase: Order number or receipt required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Opened or used air mattresses and camp bedding
  • BBQ tools and cooking accessories that show signs of use
  • Personal care items
  • Products with removed or damaged serial numbers

How to Return an Item

Step 1: Contact Our Team

Email our customer service at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer a refund or exchange

Sample Return Request Email:
Subject: Return Request for Order #[Your Order Number]

Dear Coleman Sales Store Team,

I would like to request a return for my recent purchase (Order #[Your Order Number]).

Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
I would prefer: [Refund/Exchange for [Product Name]]

Please advise on next steps.

Thank you,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions. Do not send items back without this authorization.

Step 3: Package and Ship Your Return

Securely package the item(s) in original packaging with all accessories. Clearly mark the RMA number on the outside of the package and ship to:

Coleman Sales Store
Returns Department
2974 Elk City Road
FRESNO, US 43824

Step 4: Processing Your Return

We’ll inspect your return within 3-5 business days of receipt and notify you about your refund or exchange status.

Refund Information

  • Approved refunds are processed to your original payment method within 5-7 business days after return approval
  • Credit card refunds may take 1-2 billing cycles to appear on your statement
  • Original shipping fees are non-refundable (except for defective items)
  • For exchanges, we’ll ship your new item once the return is processed

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at [email protected] with photos of the damage and your order details. We’ll arrange a replacement or refund and cover all return shipping costs.

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs
  • Customs forms must be marked as “Returned Goods” to avoid duties
  • Refunds will be issued in US Dollars

Accepted Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Need Help?

Our customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected] and we’ll respond within 24-48 hours.

Last Updated: [Insert Date]