Welcome to the Coleman Sales Store FAQ page! We’ve compiled answers to the most common questions about our outdoor gear, power tools, shipping, and more. Whether you’re a DIY enthusiast or an outdoor adventurer, you’ll find helpful information below.
About Our Products
What types of products does Coleman Sales Store specialize in?
We specialize in two main categories:
- Outdoor & Camping Gear: Including BBQs & grills, camping furniture, air mattresses, camp stoves, and all your adventure essentials
- DIY Tools & Equipment: Featuring air tools & compressors, battery chargers, automotive maintenance items, and workshop must-haves
Are your products suitable for professional use?
Our product range includes both consumer-grade and professional-grade equipment. Many of our power tools and outdoor gear are suitable for professional use, while others are perfect for DIY enthusiasts and weekend warriors. Product descriptions specify intended use cases.
Do you carry replacement parts for BBQs and outdoor equipment?
Yes! We offer a wide selection of BBQ replacement parts and accessories. Check our “BBQ Replacement Parts” category for specific components to keep your outdoor cooking equipment in top shape.
Pro Tip: For seasonal items like camping gear and BBQs, we recommend ordering before peak season to ensure availability and avoid potential shipping delays.
Ordering & Account Questions
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How can I track my order?
All orders come with tracking information:
- For Standard Shipping (DHL/FedEx): You’ll receive a tracking link via email
- For Free Shipping (EMS): Tracking is available upon request
Can I change or cancel my order after placing it?
We process orders quickly (within 1-2 business days) to get your gear to you fast. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t already entered the shipping process.
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 flat rate)
- Carriers: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Includes full tracking
- Ideal for time-sensitive projects or last-minute trips
- Free Shipping (orders over $50)
- Carrier: EMS
- Delivery Time: 15-25 business days after dispatch
- Tracking available
- Perfect for larger orders when you’re planning ahead
Do you ship internationally?
Yes! We ship worldwide from our headquarters in Fresno, California, with two exceptions:
- Some parts of Asia (due to logistical constraints)
- Certain remote areas
How long does order processing take?
We process all orders within 1-2 business days. Delivery times begin counting after dispatch:
- Standard Shipping: 10-15 business days
- Free Shipping: 15-25 business days
Returns & Exchanges
What is your return policy?
We stand behind our products! Our return policy includes:
- 15-day return window from delivery date
- Easy return process – contact our customer service to initiate
- Items must be in original condition with all packaging
- Return shipping costs may apply (see our full policy for details)
What if I receive a damaged or incorrect item?
We’re sorry if this happened! Please contact us immediately at [email protected] with:
- Your order number
- Photos of the damaged/incorrect item
- A description of the issue
Do you offer exchanges?
Yes, we can process exchanges for different sizes, colors, or models when inventory allows. Contact our customer service team to arrange an exchange. You may need to return the original item first, depending on the circumstances.
Remember: Our customer service team is here to help with any questions not covered here. Reach out to us at [email protected] for personalized assistance with your outdoor gear or power tool needs!